Porter Airlines Damaged Baggage Claim
Your luggage was damaged by Porter Airlines? Generate a professional claim letter for free. Get compensation for repair or replacement of your damaged items.
Quick answer
If Porter Airlines damaged your bag or its contents, report it within 7 days of receiving the bag and claim repair or replacement costs; the Montreal Convention caps airline liability at 1,519 SDR (about $2,850 CAD) per passenger. Photos and receipts are your evidence.
Compensation: Repair/replacement cost
You must report damage within 7 days of receiving your bag for international flights. Report immediately at the airport if possible. Take photos before leaving the baggage area.
What counts as damage the airline is responsible for?
Airlines are liable for damage that occurs during handling: broken wheels, torn fabric, cracked shells, broken zippers, and damage to contents. Normal wear and tear, overpacking damage, or pre-existing damage is not covered.
Should I report damage at the airport?
Yes, always report immediately if you notice damage. File a PIR at the baggage counter before leaving. If you discover damage later, report within 7 days with dated photos.
Will they replace or repair my bag?
Airlines typically offer repair if feasible, or replacement/depreciated value if not. Get a repair estimate in writing. For replacement, they may offer a similar bag or cash value based on age and condition.
What about damaged items inside my bag?
Contents can be claimed if the damage to the bag clearly caused damage to contents. Fragile items, electronics without proper padding, and items in checked baggage prohibited zones may not be covered.