Should I use a claim company or file myself?

Claim companies work on commission, so they only cost you anything if the airline pays — but the cut is large. AirHelp charges a 35% service fee plus a 15% legal action fee if the claim goes legal; AirAdvisor charges 30% pre-trial, 40% on baggage and reimbursement claims, and 50% once external lawyers are involved (their published rates, checked August 2026). That puts a successful payout at 30-50% gone. With our free tool you keep 100% of whatever you recover, and the process is straightforward — most people can do it themselves.