Frequently Asked Questions — Canadian Flight Compensation
Answers to frequently asked questions about flight compensation, APPR, baggage claims and passenger rights in Canada.
What are the three categories of flight disruption under APPR?
When did the APPR come into effect?
Does the APPR apply to international flights?
Does the APPR apply to connecting flights?
What is the difference between a large and small carrier under APPR?
How much compensation for delays on Air Canada or WestJet?
How much compensation for delays on Porter, Flair, or Sunwing?
How much compensation for denied boarding (bumped from flight)?
Is compensation per person or per booking?
Do children qualify for flight compensation?
Can I get both compensation and a refund?
Can the airline offer a voucher instead of cash?
What else must airlines provide besides cash compensation?
Am I entitled to meals during a flight delay?
Will the airline pay for my hotel during an overnight delay?
How do I file a flight compensation claim?
What evidence do I need for a flight compensation claim?
Do I need a lawyer to claim flight compensation?
How long does the compensation process take?
Should I use a claim company or file myself?
Why should I keep receipts during a flight delay?
Should I screenshot my flight status?
What is the CTA (Canadian Transportation Agency)?
When should I escalate to the CTA?
Does it cost money to file a CTA complaint?
What is the success rate of CTA complaints?
How long does a CTA complaint take?
How do I claim compensation from Air Canada?
How do I claim compensation from WestJet?
How do I claim compensation from Flair Airlines?
How do I claim compensation from Porter Airlines?
How do I claim compensation from Sunwing?
What compensation can I get for delayed baggage?
What compensation for lost baggage?
What compensation for damaged baggage?
What is a PIR (Property Irregularity Report)?
How is a flight delay measured under APPR?
What is the minimum delay to qualify for compensation?
What are my rights during a tarmac delay?
Can I get compensation for a missed connection?
What are my rights if my flight is cancelled?
Does advance notice of cancellation affect my compensation?
What is denied boarding (bumping)?
What's the difference between voluntary and involuntary bumping?
What are my rights if my flight is overbooked?
Do airlines have to tell me why my flight was disrupted?
What if the airline won't tell me the reason for the delay?
Can I claim compensation for flights from months ago?
What is the deadline to file a compensation claim?
What is the deadline to report damaged baggage?
The airline says my delay was due to weather — is that always valid?
The airline claims a 'safety-related' issue — do I still qualify?
The airline only offered me a voucher — can I still claim cash?
What if the airline ignores my claim?
Who pays compensation for a codeshare flight?
Can I claim both travel insurance and APPR compensation?
Am I entitled to compensation if downgraded to a lower class?
In what currency is APPR compensation paid?
How does APPR compare to EU passenger rights (EC 261)?
Can I file one claim for my whole family?
Is APPR compensation taxable in Canada?
Can I take the airline to small claims court?
What if my connection was on a different airline?
Does APPR apply to charter flights?
Am I entitled to compensation if my flight is diverted?
Does my frequent flyer status affect compensation?
The airline rebooked me but didn't offer compensation — is that enough?
Should I keep an inventory of my baggage contents?
How do I claim compensation from Air Transat?
Can I still claim for flights cancelled during COVID?
Is a crew shortage within the airline's control?
Is a mechanical issue within the airline's control?
Can I get compensation after a bird strike delay?
Can I claim for multiple disrupted flights on the same trip?